We want customers to be able to try ResourcePilot with confidence. This policy explains when a subscription may be refunded, how renewals are handled and how to cancel. Nothing in this policy limits any consumer rights that cannot legally be excluded.
1. 14-day first-subscription guarantee
If ResourcePilot is not the right fit for you, you may request a refund of your first paid subscription charge within 14 calendar days of the original purchase.
This guarantee is intended for genuine evaluation of the platform. It may not apply where an account has already been used to consume or extract a substantial amount of resources, has been used in an abusive or automated manner inconsistent with normal evaluation, has violated licensing restrictions, or shows evidence of fraud or refund abuse.
Even where a request falls outside this guarantee, we will still review genuine billing, access and product issues fairly.
2. Subscription renewals
You can cancel a recurring subscription before its next renewal. If you forget to cancel and a renewal is charged, contact us within 7 calendar days of the renewal. If there has been no material use of the renewed subscription after the renewal date, we will normally approve a full refund of that renewal.
If the renewed period has already been materially used, a full refund is not guaranteed. We may still approve a partial or full refund where the circumstances reasonably justify it.
3. Duplicate charges, technical failures and incorrect billing
We will work to correct genuine billing problems promptly. A full or appropriate refund will normally be approved where:
- the same ResourcePilot purchase was charged more than once;
- you were charged after a cancellation that should already have prevented renewal;
- a material platform defect prevented reasonable use of the purchased service and we could not resolve the issue within a reasonable time after being notified; or
- the purchased service was materially different from the description shown at the time of purchase.
If you do not recognize a charge, contact us and your payment provider promptly so the transaction can be investigated.
4. Situations generally not covered
Unless required by law, our voluntary refund guarantee generally does not cover:
- requests made after the applicable refund window solely because you changed your mind;
- accounts terminated for fraud, deliberate abuse, unlawful activity or material breach of licensing restrictions;
- substantial use, bulk consumption or extraction of resources followed by a refund request;
- problems caused solely by unsupported third-party software, customer-side configuration or systems outside ResourcePilot's reasonable control where the ResourcePilot service itself was delivered as described; or
- custom arrangements where separate written commercial terms specify different refund conditions.
These exclusions do not limit rights that cannot legally be excluded, including rights relating to faulty, misdescribed or non-conforming digital products or services.
5. Cancelling a subscription
Cancellation stops future renewals; it does not automatically refund the current billing period. You can cancel using the subscription-management option provided with your purchase or contact us for assistance. Unless a refund is approved or applicable law requires otherwise, access normally remains available until the end of the paid billing period.
6. How to request a refund
Contact ResourcePilot at support@resourcepilot.co or use the support option provided with your purchase. Please include the email used for purchase and the transaction or receipt reference where available.
Approved refunds are returned through the original transaction method where possible. Processing time depends on the payment method, payment provider and financial institution, so a refund may take several business days to appear after it has been processed.
7. Access after a refund
When a transaction is fully refunded, access associated with the refunded subscription may be terminated immediately or when the refund is processed. API credentials and related entitlements may also be disabled.
8. Chargebacks and refund abuse
If you have a genuine billing or product concern, please contact us first so we have an opportunity to resolve it. Fraudulent chargebacks, repeated refund abuse or manipulation of the refund process may result in account restriction. Nothing in this section prevents a customer from exercising a legitimate right to dispute an unauthorized or improper charge.
9. Mandatory consumer rights
This policy provides voluntary protections in addition to any rights you may have under applicable law. If the law that applies to you provides a stronger cancellation, withdrawal or refund right, that right will apply.
10. Contact
For product support or help with a refund request, contact support@resourcepilot.co or use our contact page.